I received the arm crate from our Fairino FR5 order with an unnamed seller in China, shipped as consolidated freight. The separate crate assigned to the controller package hasn't reached us. Tracking says delivered, but the receipt's package counts are unclear.
I've spent 9 days asking for a trace of that specific crate without getting one.
I work at a prepared handling station, if that helps put the setup in context.
Check whether the packing list identifies a separate crate for the controller package. Matching its identifier against your receiving records and arrival photographs would narrow the shortage.
Our packing list assigns a distinct identifier to the missing crate. The arrival photo records the arm crate, our log lacks the other identifier, and the receipt refers only to the master consignment.
Request loading and delivery records for that crate identifier. Send your received list too, so the agent can reconcile individual crates rather than quote the master status.