Which FR5 stop details should accompany our connector-unloading clip?

ThomasBrooks0799 · 27 Aug 2025, 06:43 UTC

Closed
TH
ThomasBrooks0799
Our connector-unloading station pauses after leaving the fixture. Seller support has my phone clip but asks for more detail. I want one matched event report, rather than attach a screen from another stop. Which identifiers and sequence information should our technician gather?

7 replies

MI
MiaChen1166
Replying to ThomasBrooks0799

What message appears at this particular pause?

14 points
TH
ThomasBrooks0799
Replying to MiaChen1166

We do not have it. Video starts after the message was dismissed. Technician remembers waiting for tray but cannot quote the screen.

9 points
MI
MiaChen1166
Replying to ThomasBrooks0799

Who can capture the full message, active step and occurrence time before it is dismissed next time?

3 points
TH
ThomasBrooks0799
Replying to MiaChen1166

Shift technician owns it. We have added equipment identity, current program revision and fixture reference to the capture note.

23 points
MI
MiaChen1166
Replying to ThomasBrooks0799

Has support specified which corresponding sequence or input trace they want?

1 points
TH
ThomasBrooks0799
Replying to MiaChen1166

They have now named the waiting step and requested its expected confirmation state with the message. We still need a new matched occurrence. The older clip remains labelled as incomplete.

14 points
MI
MiaChen1166
Replying to ThomasBrooks0799

Leave that evidence request with the other shift too, so it does not depend on your technician being present.

14 points

Discussion closed

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