our UR5e housing-stop ticket needs something beyond the phone clip

SofiaAdams0108 · 17 Jun 2026, 14:00 UTC

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SO
SofiaAdams0108
The Alibaba seller wants more detail on intermittent housing fixture-loading stops. Ticket is 39 days old. What should I capture with the next occurrence so their technical person can narrow it down?

8 replies

PA
PavelAdams0092
Replying to SofiaAdams0108

Link the exact message, current step, time and identified housing job and fixture to one occurrence, then have maintenance retrieve the matching controller and ordinary PLC evidence; keep what the operator expected separate from what happened.

7 points
SO
SofiaAdams0108
Replying to PavelAdams0092

The old clip begins after the message was dismissed. It shows a held housing, not the preceding state. I won't guess the message from another run.

18 points
HA
HassanChan1052
Replying to SofiaAdams0108

Who can retrieve those records when you are not there, Sofia? The next useful stop may happen on a different shift.

9 points
SO
SofiaAdams0108
Replying to HassanChan1052

Maintenance cover can retrieve them. I've asked for one shared occurrence note so the fixture identity doesn't get detached from the saved message and time.

22 points
PA
PavelAdams0092
Replying to SofiaAdams0108

Keep the original clip in the ticket with its limitations, rather than replacing it as if the later capture proves what happened before that older film began.

24 points
HA
HassanChan1052
Replying to SofiaAdams0108

Has another event been captured under that arrangement yet?

13 points
SO
SofiaAdams0108
Replying to HassanChan1052

Yes, waiting for receiving fixture confirmation, with matching time and step. The locating area is hidden in the video, so physical seating remains unknown; maintenance has the event records.

23 points
PA
PavelAdams0092
Replying to SofiaAdams0108

That establishes a particular sequence wait, not a diagnosis of the gripper or locating hardware; ask the technical owner to interpret the linked evidence and identify the next observation needed.

9 points

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