The Alibaba seller wants more detail on intermittent housing fixture-loading stops. Ticket is 39 days old. What should I capture with the next occurrence so their technical person can narrow it down?
Link the exact message, current step, time and identified housing job and fixture to one occurrence, then have maintenance retrieve the matching controller and ordinary PLC evidence; keep what the operator expected separate from what happened.
Maintenance cover can retrieve them. I've asked for one shared occurrence note so the fixture identity doesn't get detached from the saved message and time.
Keep the original clip in the ticket with its limitations, rather than replacing it as if the later capture proves what happened before that older film began.
Yes, waiting for receiving fixture confirmation, with matching time and step. The locating area is hidden in the video, so physical seating remains unknown; maintenance has the event records.
That establishes a particular sequence wait, not a diagnosis of the gripper or locating hardware; ask the technical owner to interpret the linked evidence and identify the next observation needed.