FR5 collection missing behind ten days of label created

Seller now names a local consolidator, not the carrier on the label. I've asked for its handover receipt and where it took the marked packages.

Can the consolidator search those marks directly? Another forwarded sales reply may only repeat the same assumption.

Keep your setup planning at unconfirmed location while they check. People tend to remember shipped and forget all the caveats that follow it, especially when they are trying to book somebody's time.

Consolidator confirmed both marked packages in its warehouse and sent the receiving record. They are waiting for onward instructions. The carrier label hasn't moved because the carrier hasn't got them.

Who owes those instructions, Ben?

Seller's dispatch desk. They had not completed the destination paperwork. It is corrected now and the consolidator has booked onward collection, which is still only a booking.

Does that booking cover the cable package too? You've done the work of keeping it separate; don't let it disappear into the word shipment again.

Yes, both marks and the cable package are listed. Receiving has that list. Thank you, Victor; I checked the booking attachment rather than taking the email's complete at face value.

Has collection actually happened since?

It has. Carrier's first physical scan and handover count cover both packages. No arrival here yet, but this is the first status I can use for planning the remaining wait.

Both packages received. Controller connection cable is present and maintenance matched the hardware identities to the order. The label-created chase is closed; setup is a separate job for our installer.

Send that checked inventory to the installer with the delivery status. It is a better starting point than a forwarded chain of twenty different meanings of shipped.