Why is switching on our damaged UR5e the proposed inspection?

Sent both views, Hazel. Packaging retained. No electrical inspection arranged yet.

Ask the seller who can assess it locally and what they propose to inspect. A start-up video is not a sensible first step after visible impact near the controller.

Does their response address the displaced supports, or only the visible mark? I would keep the damage description broad enough to include what moved in transit, without guessing what is damaged inside.

Only the mark. They offered a new cover. Supports not mentioned.

A cover offer doesn't answer the assessment request.

Has anyone assessed it since, Victor? I would like to know whether the proposed cover is still just a parts offer or follows an actual inspection.

Hazel, yes. And if a visit is proposed, Victor needs the intended scope before agreeing to it. Otherwise it may turn into another request to power the unit for the visitor.

Victor, has the seller named the person or service organisation they expect to do that assessment? The responsibility needs to be clear before you schedule access to the equipment.

No visit yet, Julia. Local assessor requested; seller hasn't agreed the scope. Still unpowered, Hazel.

Then the next useful reply is agreement on that assessment, not another cover photograph. Keep the installation hold in place while they answer.