The confirmation lists a spare kit and the final message names an extra pendant cable in it. Their latest photo only shows the installed cable, which isn't the missing item.

Return that distinction with the message. A photograph of the working cable answers whether you have one, not whether they supplied the extra one they promised.

Ask about the complete kit as well, Mia, because getting the cable named can accidentally shrink the outstanding supply to one item; stores should retain the original contents list until each line is reconciled.

Thanks Nina, I nearly asked only for the cable. I've sent the whole kit list with fitted and missing separated. No standalone dispatch offer back yet.

Caleb, yes, though that doesn't mean Mia must buy a second kit immediately. Availability and the shortage claim are separate decisions, especially before somebody duplicates the order.

Has the seller actually said the kit is available? Next shipment could be a proposed consolidation, but it doesn't establish stock or a booking.

They now say they can send the cable separately. The rest of the kit isn't mentioned and there's still no parcel reference. I'm asking what quantity and dispatch date that offer covers.

That is a narrower offer, not completion of the kit. I would keep the unanswered contents beside the cable offer so purchasing can accept a useful partial supply without marking every line received.

And tell stores before a partial package arrives, not after someone closes the shortage.

Purchasing has agreed to pursue the separate cable without closing the other kit lines. Nothing collected or received yet. At least the conversation finally names something other than next shipment.

Please come back with what actually arrives, Mia. A specific offer is progress, but your stores list still has the final say on received quantities.