Our supplied interface has a different connection layout from the guide. Setup remains unpowered; seller hasn't identified applicable instructions.
Which guide matches our delivered UR5e tool interface?
AlexAdams0124 · 18 Mar 2026, 09:59 UTC
4 replies
Replying to AlexAdams0124
Send the external interface label, complete package identities and the guide revision with a marked comparison of the mismatched connections; ask the technical contact to identify the supplied arrangement and its applicable document set, without guessing connections from a similar picture.
14pointsReplying to JuliaAbbott0065
Technical contact confirms a different interface assembly and promises its guide. Nothing received yet.
19pointsReplying to AlexAdams0124
Did it arrive, Alex? The installer will need the referenced connection tables as well as the main illustration, so ask for the complete set that applies to that assembly.
11pointsReplying to JuliaAbbott0065
Guide arrived, but its cable table references the earlier assembly. I've returned that mismatch for correction.
16pointsDiscussion closed
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