Which guide matches our delivered UR5e tool interface?

AlexAdams0124 · 18 Mar 2026, 09:59 UTC

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AL
AlexAdams0124
Our supplied interface has a different connection layout from the guide. Setup remains unpowered; seller hasn't identified applicable instructions.

4 replies

JU
JuliaAbbott0065
Replying to AlexAdams0124

Send the external interface label, complete package identities and the guide revision with a marked comparison of the mismatched connections; ask the technical contact to identify the supplied arrangement and its applicable document set, without guessing connections from a similar picture.

14 points
AL
AlexAdams0124
Replying to JuliaAbbott0065

Technical contact confirms a different interface assembly and promises its guide. Nothing received yet.

19 points
JU
JuliaAbbott0065
Replying to AlexAdams0124

Did it arrive, Alex? The installer will need the referenced connection tables as well as the main illustration, so ask for the complete set that applies to that assembly.

11 points
AL
AlexAdams0124
Replying to JuliaAbbott0065

Guide arrived, but its cable table references the earlier assembly. I've returned that mismatch for correction.

16 points

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