I ordered Universal Robots UR5e with the tray handling gripper from an unnamed seller in China for transferring sample trays. The seller reports handover to a freight agent, but the agent reports awaiting warehouse receipt under another reference. After 37 days of location queries, I still can't establish where our order is.
Two freight references and no clear location (transferring sample trays)
PavelAllen0266 · 10 Aug 2026, 13:50 UTC
2 replies
Replying to PavelAllen0266
What are the two documents actually called? A collection booking and a warehouse receipt would mean different things.
22pointsReplying to NaomiChan1115
One's a collection booking. The agent's reference has no arrival event. Our packing list includes Universal Robots UR5e and the tray handling gripper, but neither message links a received crate to it.
9pointsAdd to the discussion
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