UR5e housing ticket with no name for the wait

KaiBarnes0541 · 4 Apr 2026, 06:24 UTC

Closed
KA
KaiBarnes0541
Support wants more details of our housing-unloading stop. I have a video and no named condition to capture.

10 replies

ZA
ZaraArcher0395
Replying to KaiBarnes0541

Which waiting stage appears on the screen, and which installed job revision?

5points
KA
KaiBarnes0541
Replying to ZaraArcher0395

Wait for tray complete. I've got the installed revision saved with the clip.

4points
ZA
ZaraArcher0395
Replying to KaiBarnes0541

Ask the author what tray complete means there, including its source and expected preceding change.

21points
KA
KaiBarnes0541
Replying to ZaraArcher0395

Sent. Their first reply describes the receiving tray; this wait follows source unloading.

4points
HA
HazelAllen0310
Replying to KaiBarnes0541

Ask them to confirm which job revision they are reading. I have a separate ticket where a supplied export and a vaguely named waiting condition still led to the wrong explanation. More video did not settle that.

6points
KA
KaiBarnes0541
Replying to HazelAllen0310

They had an earlier revision. Technical reviewer now has our installed copy and matching clip.

11points
ZA
ZaraArcher0395
Replying to KaiBarnes0541

Did they explain the actual wait in that copy?

1points
KA
KaiBarnes0541
Replying to ZaraArcher0395

It waits for source-tray removal confirmation. Still asking which field carries that in their export.

17points
HA
HazelAllen0310
Replying to KaiBarnes0541

Include the operator's observed tray change with the same occurrence when you get that field. A current tray photo cannot reconstruct which tray was present before the captured wait.

17points
KA
KaiBarnes0541
Replying to HazelAllen0310

The original change note is retained. No field answer yet, so the ticket remains open.

8points

Discussion closed

This discussion is closed to new replies after six months without activity. Last activity: .