I ordered Fairino FR10 with the tool connection cable from an unnamed seller in China for transferring sample trays. The seller reports handover to a freight agent, but the agent reports awaiting warehouse receipt under another reference.
After 53 days of location queries, I still can't establish where our order is.
Our setup is beside a parts preparation station.
Parts preparation station: Two freight references and no clear location
HassanBaker0443 · 24 Apr 2026, 22:21 UTC
8 replies
Replying to HassanBaker0443
Could you check each document's title? It matters whether you're comparing a booking with a receipt, since those describe different events.
0pointsReplying to NoahBennett0716
The seller supplied a collection booking, while the agent's warehouse reference shows no arrival. Although our packing list includes the arm and the tool connection cable, neither message identifies a received crate against that order.
21pointsReplying to HassanBaker0443
Give each party the two references and the crate identifier in private correspondence. Request a mapping between the references and confirmation of the last physical receipt of that crate.
11pointsReplying to NoahBennett0716
@NoahBennett0716 Would it help to put both parties on a single message? Passing their unclear answers between separate conversations is getting frustrating.
24pointsReplying to HassanBaker0443
On my own freight order, a shared message helped. Each contact could see which reference the other was using, so I stopped being the translation department.
18pointsReplying to GraceBennett0755
@GraceBennett0755 A joint message to the contacts you already use makes sense. Getting them to connect the references should establish the shipment's location.
0pointsReplying to NoahBennett0716
I now have the agent's confirmation that it received our crate, with the seller's reference linked to it. The disputed handover is accounted for, though delivery is still outstanding.
8pointsReplying to HassanBaker0443
The linked receipt answers who took custody at that stage. It makes sense to keep onward delivery open.
17pointsDiscussion closed
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