KaiBell0628 · 26 Jun 2026, 09:21 UTC
Keep it unpowered and ask for an assessment by a competent person with a procedure appropriate to that damage; a seller asking whether it starts has not established that energising it is an appropriate inspection step.
11 pointsDoes your report show the displaced supports as well as the damaged enclosure, or only the close-up?
-2 pointsI would preserve the receiving condition in one indexed set. Crate, supports, equipment identity, affected area. It saves the next person deciding that five separate photographs describe five separate deliveries, which is apparently a popular administrative sport.
2 pointsJack, both are shown. Harish, I've grouped the views under the delivery and equipment references.
11 pointsWho holds it out of the assembly-sample schedule meanwhile? Sales won't manage your bench booking.
14 pointsOur workshop lead. The sample session is postponed, not waiting for me to try the power button.
4 pointsHas technical support actually answered the assessment request, separate from the seller's original suggestion?
-2 pointsJack's distinction is worth keeping in the correspondence, Kai, because a referral to technical support is not their assessment and should not silently become a release to use the equipment.
8 pointsTechnical support wants the controller returned for assessment. No packing or collection arrangement confirmed yet.
9 pointsAre they specifying how it should be protected for that return, given the original supports shifted? Reusing the damaged packing by default could create a fresh argument about when another mark appeared.
19 pointsThey supplied return packing instructions and arranged suitable packing through the collector. Collection is booked; controller still here.
-2 pointsKeep it held until handover. A booking doesn't put the damage assessment any further along.
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