UR5e spacer unloading still stops intermittently. Ticket open 29 days. I sent the actual job and fixture identities, but support's questions describe a receiving fixture we do not have. Another video will not fix that mismatch.
Our UR5e spacer ticket keeps asking about the wrong receiving fixture
AmaraAllen0339 · 29 Mar 2026, 12:46 UTC
7 replies
Replying to AmaraAllen0339
Ask them to identify which installed job their questions refer to. Could be the wrong case.
20pointsReplying to OscarAllen0271
Wrong attachment, same ticket. Their technician had the demonstration fixture sequence. Our integrator has supplied the installed version again, with the difference marked.
9pointsReplying to AmaraAllen0339
Have they now named the condition they need captured from your version?
21pointsReplying to OscarAllen0271
Receiving fixture available before the spacer transfer request. They want both histories for the same occurrence. Recorder owner is checking what the retained interval contains.
16pointsReplying to AmaraAllen0339
Did that interval include the lead-in, not just the stationary spacer?
22pointsReplying to OscarAllen0271
It starts too late. Integrator set up the agreed capture and checked a sample export with support. Waiting for the intermittent occurrence; no cause assigned from the old clip.
14pointsReplying to AmaraAllen0339
At least the next request belongs to your fixture. Who checks that the recorder keeps running?
19pointsDiscussion closed
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