Wrong attachment, same ticket. Their technician had the demonstration fixture sequence. Our integrator has supplied the installed version again, with the difference marked.

Have they now named the condition they need captured from your version?

Receiving fixture available before the spacer transfer request. They want both histories for the same occurrence. Recorder owner is checking what the retained interval contains.

Did that interval include the lead-in, not just the stationary spacer?

It starts too late. Integrator set up the agreed capture and checked a sample export with support. Waiting for the intermittent occurrence; no cause assigned from the old clip.

At least the next request belongs to your fixture. Who checks that the recorder keeps running?