AmyBrown0902 · 30 Jul 2026, 17:43 UTC
Ask both parties to connect their references to your order and actual package markings in one exchange.
14 pointsSeller supplied a packing photo with a crate mark. Agent doesn't recognise that mark under the reference they gave me.
9 pointsRequest the seller's dated handover record naming the receiving agent, not only the packing photo; prepared goods and transferred custody are different facts.
12 pointsIs the mounting kit packed in that crate or another package?
12 pointsThe packing list puts it in the arm crate. That's a stated content, not something the agent has checked. Handover evidence is requested.
21 pointsPreserve that distinction. A located crate won't by itself confirm every listed item inside it.
18 pointsIf consolidation changed the reference, ask the agent for the link between the collection record and its warehouse entry, including the last confirmed custody event.
-6 pointsSeller returned a collection receipt. Agent now links that receipt to a consolidation reference, but warehouse intake is still unconfirmed. I have no onward date.
6 pointsHas your installation planner been told collection is evidenced but warehouse receipt is not?
21 pointsAsk the agent to trace that specific missing handover next; the reference link narrows the search, not the location.
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