JaneAdams0162 · 22 Dec 2025, 02:54 UTC
Send the kit line beside a photo of the empty kit space, with the installed cable identified separately. They may be treating your message as a claim that the robot arrived incomplete.
13 pointsI've sent that distinction. Their answer is now 'one cable included', which is an answer to a different order, apparently. My accepted kit list says an additional spare.
25 pointsQuote the additional-spare line exactly. Ask whether they're disputing it or accepting that it's missing. Don't let 'next shipment' float between both answers.
15 pointsAnd ask them to identify which document they mean by 'included'. I would not assume the person replying has the kit list you accepted.
8 pointsNina, Omar, I attached the accepted list again and asked whether they disputed that line. They have acknowledged the extra cable is due. Still no dispatch reference
13 pointsThen the quantity argument is settled. The spare still isn't there.
20 pointsThat's how I've left our purchase note: spare acknowledged, not received. The housing-transfer team can see the fitted cable exists without someone quietly closing this shortage for me.
6 pointsThis discussion is closed to new replies after six months without activity. Last activity: .