Our FR5 connector-loading job hangs after a tray swap. Seller from Alibaba asked for more information after my video. Fair enough... I filmed the arm, not the message. Which screen matters?
Which screen should I capture when our FR5 tray job hangs?
NaomiBell0680 · 29 Jun 2025, 03:56 UTC
8 replies
Replying to NaomiBell0680
Both the station message and the pendant state, tied to the same occurrence; include where the sequence stopped and which tray was fitted.
20pointsReplying to RaviAdams0128
I've got a station photo from that stop. It says tray accepted, waiting cycle enable. No pendant photo. Tray was the shallow connector one.
3pointsReplying to NaomiBell0680
Can the integrator identify what cycle enable means in that sequence? The wording does not tell us which device supplies it.
9pointsReplying to RaviAdams0128
They say a PLC condition, but their first reply still called it a tray sensor issue. I've asked which input or state is missing. Pick one explanation, please.
12pointsReplying to NaomiBell0680
Ask for the condition's name and the relevant capture, not a choice between guesses.
21pointsReplying to NaomiBell0680
It could involve more than one condition, Naomi. Our enable depended on several checks, so the screen name did not point to one sensor by itself.
11pointsReplying to CallumBell0621
Fair enough, Callum, I meant I want them to explain the link. They've named the combined condition now and requested a PLC-state capture from the integrator.
18pointsReplying to NaomiBell0680
Keep that request with the original stop report; the next shift needs to know what to capture, not just that support is investigating.
10pointsDiscussion closed
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