I received the arm crate from our Universal Robots UR5e order with an unnamed seller in China, shipped as consolidated freight. The separate crate assigned to the controller package hasn't reached us. Tracking says delivered, but the receipt's package counts are unclear.
I've spent 27 days asking for a trace of that specific crate without getting one.
@NadiaAbbott0030 Check whether the packing list identifies a separate crate for the controller package. Matching its identifier against your receiving records and arrival photographs would narrow the shortage.
Our packing list assigns a distinct identifier to the missing crate. The arrival photo records the arm crate, our log lacks the other identifier, and the receipt refers only to the master consignment.
@NadiaAbbott0030 Request loading and delivery records for that crate identifier. Send your received list too, so the agent can reconcile individual crates rather than quote the master status.
@AaronBrooks0784 Have the agent obtain the local delivery manifest; it should establish whether the crate identified as missing was delivered to your workshop.
@JoChan1114 Correct, I blurred those records. Request the manifest to follow the planned route, plus the crate-specific handover or delivery record to confirm what happened.
I've had confirmation from the agent that its delivered status applies to the overall consignment. There's still no scan or location information tied to our absent crate.
@NadiaAbbott0030 Use their clarification in your trace request. A status explicitly covering the overall consignment leaves the individual crate question unresolved.
@YasminBennett0702 In a different shipment of mine, the paperwork mixed counts of pallets and crates. Labelling the units explicitly made it possible to compare the records properly.
The missing crate has reached our workshop. I've checked its identifier and the contents assigned to the controller package, so our crate inventory now matches the packing list.