Our UR5e sleeve-loading package pauses intermittently. The seller on Alibaba has a phone video showing the stopped arm, but the job step and message are unreadable. They want more information. I need a capture request that tells our operator exactly what is missing.
Replying to IsaacBell0694
Ask for the occurrence time, readable message, active job step and the matching controller and PLC records, with a view of the relevant fixture; keep one occurrence together so support isn't diagnosing a pose from one stop with a message from another.
19 points