Forums Buying robots from China Can't arrange FR5 receiving from a label-created screenshot Can't arrange FR5 receiving from a label-created screenshot JaneBaker0510 · 17 Dec 2025, 15:30 UTC
ClosedSeller keeps calling our FR5 shipped. Same unmoving label. Who supposedly collected the arm and tray gripper?
7 replies Ask for the identified package's carrier or agent handover record, with the crate mark and stated contents. A label can exist before anybody collects anything, however many times shipped is written above it.
19 pointsThey named an agent, but no handover record. I've sent the crate mark to that contact.
10 pointsDoes the agent recognise receiving it, or only arranging transport? That distinction matters more than another predicted arrival date.
15 pointsAnd keep the tray gripper in the contents question. Finding a booking for an arm would not confirm the complete package you ordered.
13 pointsAgent recognises the booking only. No receipt. Gripper is on the seller's packing list, still unverified.
5 pointsThen receiving stays unbooked. Has the seller answered who physically has the crate now?
18 pointsNo. Repeats the agent's name. Apparently we're meant to take turns asking each other
15 pointsDiscussion closed This discussion is closed to new replies after six months without activity. Last activity: 23 Dec 2025 .