Support wants more than the stopped FR5 in our housing-loading clip. The package came through an Alibaba seller. I have the occurrence and job identified, but the carrier is outside the frame. What should accompany that video?
Get the ordinary wait condition from the program owner and match its history to that occurrence. Include the fitted carrier and its actual state, with enough lead-in to see what changed
Matched history is back. The fitted carrier's seated input drops before the wait. Earlier footage shows the carrier move slightly as the tray is loaded. Maintenance has the carrier reference and clip.
Have maintenance compare the intended carrier location and its seated indication with that movement. It gives them somewhere specific to look before another pickup change gets suggested
Yes. Maintenance found the carrier locating stop loose; the tray could look correct from the front while the carrier shifted. They have repaired it and checked the location and indication together.
Supervised verification completed with both identified trays. Carrier stayed seated, the input stayed present and the earlier wait did not recur. No pickup correction needed. The repair and checked scope are in the handover.
Can the loader see the carrier's correct seat in the revised setup check, Grace? They were looking at the tray before; worth making that extra distinction usable from their side