UR5e crate arrived crushed at one corner. Supports displaced, pendant enclosure damaged. Photos and packaging kept. Seller says power it up. No assessment procedure.
crushed crate, damaged pendant, setup still off
RaviBaker0476 · 15 Mar 2026, 17:16 UTC
7 replies
Replying to RaviBaker0476
Keep it unpowered and ask for a qualified damage assessment tied to the supplied package. Send the wide arrival photos as well as the pendant detail. Switching it on is not a substitute for checking what the displaced supports hit.
8pointsReplying to HarishBrooks0837
Sent both views. Their reply cropped out the crate and called it a cover scratch.
-1pointsReplying to RaviBaker0476
Ask their service contact to address the actual damaged enclosure and support movement, Ravi. Sales may be answering the cosmetic question because that is the easiest one in the photograph.
12pointsReplying to AaronCarter0958
Service has the full set now. Asked who can inspect it locally. Still off.
15pointsReplying to RaviBaker0476
Get the scope and cost responsibility agreed before the visit. The assessor needs to know the whole shipping-damage history, not arrive expecting only a scratched cover.
21pointsReplying to HarishBrooks0837
Seller agreed to a local assessment cost. Assessor requested package identities and all arrival photos before quoting scope.
6pointsReplying to RaviBaker0476
Good. Give them the displaced-support photographs too, even if the pendant is the only obvious damage. They should decide what that contact means, not have the cropped sales picture decide for them.
8pointsDiscussion closed
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