AaronArcher0349 · 10 Sept 2025, 18:44 UTC
Send the missing crate mark with the seller's packing list and your arrival photographs. Ask the depot for its intake and loading records for that crate. One pallet does not settle how many crates were on it.
18 pointsSeller's list names two crates. Our arrival photo shows one crate on the pallet. I have both crate marks.
7 pointsUse those marks as the two receiving lines. Request a trace reference specifically for the absent one, not another delivered-consignment reply.
14 pointsDepot opened a trace against the mounting-kit mark. Their initial reply had searched only our name.
3 pointsAsk the seller for the onward handover record too. It may identify a depot reference that your name search could not find.
6 pointsSeller supplied a transfer note using the consolidator's account name. I have attached it to the trace.
6 pointsDoes that note actually list the mounting-kit crate, Aaron, or just the shared consignment number?
5 pointsIt lists both crate marks separately. Depot is matching the second one to its receiving record.
14 pointsKeep the mounting kit outstanding in stores while they do that. Freight can close a query before anyone on your side has seen the box.
22 pointsHas the depot located it, or only matched the paperwork so far?
22 pointsLocated in the depot, with a photograph showing its mark. Delivery arrangement still pending. Stores has not booked the mounting kit in.
13 pointsThis discussion is closed to new replies after six months without activity. Last activity: .