NadiaAli0204 · 7 Nov 2025, 10:38 UTC
Arm, controller and cable labels, plus clear connector photographs. Do not choose connections by resemblance.
4 pointsThose are photographed. One cable label has a suffix absent from the packing list; I've included it rather than shortening the reference to match the order.
12 pointsHas the seller confirmed that suffix belongs with the supplied controller? The applicable guide and the compatibility answer should both refer to the identified hardware, not merely the model family.
22 pointsDoes the installer have the same guide as purchasing, Nadia, or are two versions circulating?
3 pointsI'd ask the seller to explain the delivered set before paying to adapt it. My confirmed tooling description turned out to show fingers borrowed for the demonstration. Different problem from this cable, but approved description and supplied bits did not agree.
16 pointsIs there a document number or revision on this guide at all? A screenshot of the cover might make the repeated wrong attachment harder to miss.
6 pointsBruno, we had a handover attachment saved under the right filename with an old cover inside. I would check the document itself, yes. Renaming the file isn't much of a revision system.
4 pointsThe photographs help identify what needs explaining, but I would not ask anyone here to infer the electrical arrangement from them. The supplier or a competent local support contact needs the correct information for that complete package.
7 pointsAsk for the actual difference to be stated. My delivered adapter looked different from the trial setup, and leaving the fitter to make the quotation work was not a sensible handover. Here the cable suffix gives them something precise to answer.
13 pointsWill the corrected information go to the installer directly too? Purchasing can receive the right file while the person beside the equipment still has the old one.
7 pointsHenry, installer and purchasing have the same wrong document. Bruno, its cover says revision 2. Oscar Bennett, seller has not confirmed the cable combination; I've asked them to address that explicitly.
2 pointsKeep it unpowered until that is settled. Revision 2 alone cannot identify a suitable connection arrangement.
8 pointsIsla, did your seller offer the agreed fingers or a different set in the end? I am interested in how they made that decision clear to the person fitting them.
3 pointsStill unanswered in the last reply I have. They admitted the borrowed set, then I asked for the agreed set or a reviewed alternative at their cost. No outcome to lend Nadia here.
11 pointsSeller has sent revision 4, with the pictured cable suffix matching ours. They still haven't stated that the supplied arm, controller and cable are a compatible set. Installer is reviewing the document.
21 pointsThat is progress on documentation. Keep the installer and supplier on the same remaining question, including whether revision 4 applies to the other identified components. A matching cable picture is only part of the answer.
7 pointsNadia, did the installer receive that new file directly? Worth closing that small handover loop while the bigger compatibility answer is pending.
14 pointsYes, installer has revision 4 directly and the full identification list. Thanks Oscar Allen for naming all three items. Compatibility confirmation remains open and the package is still unpowered.
9 pointsThis discussion is closed to new replies after six months without activity. Last activity: .