Buying robots from China

Direct imports, distributors, supplier checks, shipping, and after-sales support.

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1,724discussions

Our sorting lightweight components plans are stuck between seller and freight agent (Fairino FR5)

SaraBarnes0548 · 30 points · Buying robots from China · 30 Aug 2026

18replies J

Turning a vague fault report into a useful support request (Fairino FR10)

JasperBrooks0812 · 18 points · Buying robots from China · 30 Aug 2026

7replies R

I have the return agreement, but no intake update

RachelChan1131 · 13 points · Buying robots from China · 30 Aug 2026

15replies R

Does parcel delivery tell me whether a technician has the item? (loading sample trays)

RaviBrooks0824 · 22 points · Buying robots from China · 30 Aug 2026

16replies R

What proves delivery of the specific crate assigned to the tooling kit? (sorting small assembly parts)

ReeceBaker0471 · 20 points · Buying robots from China · 30 Aug 2026

16replies T

Prepared handling station: Our Universal Robots UR5e arm arrived; the crate for the controller package didn't

TobyBarnes0579 · 36 points · Buying robots from China · 30 Aug 2026

11replies O

Universal Robots UR5e: Returned the controller unit; now I can't confirm service intake

OmarBaker0491 · 9 points · Buying robots from China · 30 Aug 2026

9replies W

How do I make this robot support ticket actionable? - tray unloading

WillBrown0922 · 31 points · Buying robots from China · 29 Aug 2026

11replies S

What should a useful connector mismatch report include? (Fairino FR5)

SaraBarnes0548 · 20 points · Buying robots from China · 29 Aug 2026

2replies J

A small parts assembly workshop: What should I send support about these intermittent Fairino FR10 stops?

JaneAbbott0075 · 17 points · Buying robots from China · 29 Aug 2026

11replies T

Small production workshop: Trying to trace Universal Robots UR5e through a disputed handover

TobyBarnes0579 · 8 points · Buying robots from China · 29 Aug 2026

11replies J

Support asked for more information. Which information? (Universal Robots UR5e)

JasperBrooks0812 · 22 points · Buying robots from China · 29 Aug 2026

4replies R

What should I send support about these intermittent Fairino FR10 stops? - tray loading

RosaCarter0988 · 31 points · Buying robots from China · 29 Aug 2026

8replies J

Shifted supports and visible damage: where do I start? (placing assembly samples)

JamieBennett0730 · 9 points · Buying robots from China · 29 Aug 2026

20replies A

The seller says switch it on; I want a condition check - transferring inspection trays

AmyCarter0989 · 6 points · Buying robots from China · 29 Aug 2026

2replies D

Where do I start tracing our Fairino FR5 service return? (loading sample trays)

DavidBrown0954 · 13 points · Buying robots from China · 29 Aug 2026

2replies T

Is the wrong guide enough to explain these connection differences? (Fairino FR10, positioning test pieces on a bench)

TobyBarnes0579 · 35 points · Buying robots from China · 28 Aug 2026

0replies O

Buying robots from China

Our sorting lightweight components plans are stuck between seller and freight agent (Fairino FR5)

Turning a vague fault report into a useful support request (Fairino FR10)

I have the return agreement, but no intake update

Does parcel delivery tell me whether a technician has the item? (loading sample trays)

What proves delivery of the specific crate assigned to the tooling kit? (sorting small assembly parts)

Prepared handling station: Our Universal Robots UR5e arm arrived; the crate for the controller package didn't

Universal Robots UR5e: Returned the controller unit; now I can't confirm service intake

How do I make this robot support ticket actionable? - tray unloading

What should a useful connector mismatch report include? (Fairino FR5)

A small parts assembly workshop: What should I send support about these intermittent Fairino FR10 stops?

Small production workshop: Trying to trace Universal Robots UR5e through a disputed handover

Support asked for more information. Which information? (Universal Robots UR5e)

What should I send support about these intermittent Fairino FR10 stops? - tray loading

Shifted supports and visible damage: where do I start? (placing assembly samples)

The seller says switch it on; I want a condition check - transferring inspection trays

Where do I start tracing our Fairino FR5 service return? (loading sample trays)

Is the wrong guide enough to explain these connection differences? (Fairino FR10, positioning test pieces on a bench)

Can't tell whether our UR5e is collected or only booked

Why does our returned gripper controller still have no service intake record?

Can't locate the mounting-kit crate behind the UR5e delivered status