Buying robots from China

Direct imports, distributors, supplier checks, shipping, and after-sales support.

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1,720 discussions

Turning a vague fault report into a useful support request

DavidAllen0345 · 32 points · Buying robots from China · 28 Aug 2026

6replies C

What should I ask for beyond a shipping screenshot? (Fairino FR5, moving sample trays)

ClaraBarnes0524 · 5 points · Buying robots from China · 28 Aug 2026

11replies L

I've the return agreement, but no intake update (Fairino FR10, sorting small assembly pieces)

LouisBarnes0572 · 30 points · Buying robots from China · 28 Aug 2026

2replies P

A small parts assembly workshop: Getting past 'please send details' for Universal Robots UR5e

PriyaBrown0916 · 33 points · Buying robots from China · 28 Aug 2026

8replies H

Photos taken, packaging kept, robot still off (Fairino FR5, placing assembly samples)

HarishBaker0489 · 16 points · Buying robots from China · 28 Aug 2026

5replies M

Our robot labels match the order, but the drawings don't (Fairino FR5)

MeiBaker0516 · 25 points · Buying robots from China · 28 Aug 2026

2replies Z

Is the wrong guide enough to explain these connection differences? - placing lightweight housings in fixtures

ZaraCarter1004 · 22 points · Buying robots from China · 28 Aug 2026

18replies H

Does the master shipment status cover every crate? (Fairino FR10, placing samples in fixtures)

HazelArcher0397 · 20 points · Buying robots from China · 27 Aug 2026

5replies S

How do I ask for a useful status on returned the controller unit? (loading sample trays)

SamBell0681 · 31 points · Buying robots from China · 27 Aug 2026

2replies E

Freight says delivered, but one of our crates isn't here (Universal Robots UR5e, sorting small assembly parts)

ElliotBrooks0857 · 14 points · Buying robots from China · 27 Aug 2026

14replies F

Universal Robots UR5e: The support request is open, but I'm unsure what evidence they need

FionaBaker0499 · 6 points · Buying robots from China · 27 Aug 2026

17replies C

Our sorting lightweight components plans are stuck between seller and freight agent

CarlaAdams0140 · 12 points · Buying robots from China · 27 Aug 2026

8replies O

How do I ask for a useful status on returned the tool interface module? (Fairino FR5)

OmarBaker0491 · 23 points · Buying robots from China · 27 Aug 2026

6replies O

Workshop commissioning bay: The guide for my Universal Robots UR5e doesn't match the connections

OmarBaker0491 · 23 points · Buying robots from China · 27 Aug 2026

18replies J

How do I make this robot support ticket actionable? (Fairino FR5)

JaneAbbott0075 · 32 points · Buying robots from China · 27 Aug 2026

17replies R

Intermittent stops while handling an aluminum spacer block: what should I capture?

RosaCarter0988 · 14 points · Buying robots from China · 27 Aug 2026

19replies D

Universal Robots UR5e: My phone video hasn't been enough to diagnose this stop

DineshCarter0995 · 17 points · Buying robots from China · 27 Aug 2026

17replies A

Buying through Alibaba: who can confirm physical handover? - sorting molded samples

AnnaBrown0938 · 10 points · Buying robots from China · 27 Aug 2026

12replies E

A compact prototype production area: Support asked for more information. Which information?

ElliotBrooks0857 · 39 points · Buying robots from China · 27 Aug 2026

1replies E

Our robot labels match the order, but the drawings don't (Fairino FR10, transferring fixture samples)

ElenaBarnes0601 · 22 points · Buying robots from China · 27 Aug 2026

5replies