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Buying robots from China

Direct imports, distributors, supplier checks, shipping, and after-sales support.

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My phone video hasn't been enough to diagnose this stop (Universal Robots UR5e, tray loading)

AishaAli0257 · 7 points · Buying robots from China · 9 Aug 2026
11repliesT

My phone video hasn't been enough to diagnose this stop (fixture unloading)

ThomasBrooks0799 · 11 points · Buying robots from China · 9 Aug 2026
6repliesA

How do I check whether this shipment left the seller? (sorting molded samples)

AnilChan1071 · 14 points · Buying robots from China · 9 Aug 2026
0repliesN

Does a warehouse reference mean the robot is there? (placing housings in trays)

NadiaAdams0117 · 19 points · Buying robots from China · 9 Aug 2026
4repliesN

Turning a vague fault report into a useful support request

NinaBaker0501 · 30 points · Buying robots from China · 9 Aug 2026
3repliesS

A bench handling station: Intermittent stops while handling a molded connector body: what should I capture?

SamBell0681 · 23 points · Buying robots from China · 9 Aug 2026
8repliesJ

Manual tray loading bench: I have the return agreement, but no intake update

JonasChen1155 · 33 points · Buying robots from China · 9 Aug 2026
7repliesJ

Our Fairino FR10 arm arrived; the crate for the teach pendant package didn't - transferring lightweight housings

JackBrown0950 · 12 points · Buying robots from China · 8 Aug 2026
5repliesJ

Fairino FR10: Our imported handling package stops intermittently

JaneBaker0510 · 27 points · Buying robots from China · 8 Aug 2026
8repliesV

Intermittent stops while handling a machined polymer sleeve: what should I capture? (Fairino FR10)

VictorBarnes0533 · 18 points · Buying robots from China · 8 Aug 2026
0repliesE

Getting past 'please send details' for Universal Robots UR5e (fixture loading)

EmmaAli0202 · 4 points · Buying robots from China · 8 Aug 2026
0repliesD

Our setup is staying off until the manual makes sense (Fairino FR10, placing lightweight housings in fixtures)

DineshBarnes0560 · 38 points · Buying robots from China · 8 Aug 2026
15repliesM

How do I make this robot support ticket actionable? - fixture loading

MayaChen1171 · 38 points · Buying robots from China · 8 Aug 2026
0repliesM

Our imported handling package stops intermittently (Fairino FR5)

MayaArcher0388 · 16 points · Buying robots from China · 8 Aug 2026
17repliesL

A delivered Fairino FR5 and an unanswered documentation question (placing lightweight housings in fixtures)

LucyAli0219 · 24 points · Buying robots from China · 7 Aug 2026
11repliesL

Turning a vague fault report into a useful support request (tray unloading)

LouisAli0224 · 18 points · Buying robots from China · 7 Aug 2026
1repliesL

The delivery receipt doesn't explain our package count (Fairino FR10, placing samples in fixtures)

LeoBrown0884 · 19 points · Buying robots from China · 7 Aug 2026
2repliesI

Fairino FR5: Returned the gripper controller; now I can't confirm service intake

IsaacAbbott0085 · 35 points · Buying robots from China · 7 Aug 2026
9repliesJ

Can a power-on test answer this transport damage question? (Fairino FR10, loading lightweight fixtures)

JamieArcher0382 · 2 points · Buying robots from China · 7 Aug 2026
1repliesF

Support asked for more information. Which information? (tray unloading)

FionaBaker0499 · 12 points · Buying robots from China · 7 Aug 2026
6replies