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Buying robots from China

Direct imports, distributors, supplier checks, shipping, and after-sales support.

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Turning a vague fault report into a useful support request (Universal Robots UR5e, fixture unloading)

OwenBrown0921 · 35 points · Buying robots from China · 7 Aug 2026
3repliesE

Support asked for more information. Which information? (Fairino FR5)

EllaChan1077 · 25 points · Buying robots from China · 7 Aug 2026
20repliesO

Universal Robots UR5e: Still waiting for useful help with tray loading

OwenBennett0747 · 24 points · Buying robots from China · 7 Aug 2026
5repliesC

What proves delivery of the specific crate assigned to the controller package? (placing samples in fixtures)

CarlaCarter1010 · 30 points · Buying robots from China · 7 Aug 2026
19repliesE

Trying to trace Universal Robots UR5e through a disputed handover (placing housings in trays)

EmmaChan1072 · 11 points · Buying robots from China · 6 Aug 2026
2repliesL

My phone video hasn't been enough to diagnose this stop - tray unloading

LiamChan1099 · 12 points · Buying robots from China · 6 Aug 2026
15repliesL

Fairino FR5: Intermittent stops while handling a machined polymer sleeve: what should I capture?

LeahChan1104 · 22 points · Buying robots from China · 6 Aug 2026
3repliesD

Manual sorting bench: The order includes the gripper mounting plate, but neither item has confirmed dispatch

DanielBrown0913 · 31 points · Buying robots from China · 6 Aug 2026
1repliesT

The delivery receipt doesn't explain our package count (placing samples in fixtures)

TheoChen1193 · 34 points · Buying robots from China · 6 Aug 2026
19repliesJ

Fairino FR5: Two freight references and no clear location

JackArcher0428 · 21 points · Buying robots from China · 6 Aug 2026
6repliesJ

Seller has gone quiet over our setup manual mismatch - placing lightweight housings in fixtures

JaneCarter1032 · 10 points · Buying robots from China · 6 Aug 2026
1repliesR

Fairino FR5: Trying to reconcile a delivered status with an incomplete receipt

RebeccaAllen0343 · 18 points · Buying robots from China · 6 Aug 2026
2repliesN

Our sorting small assembly pieces setup is waiting on an unaccounted-for service component (Fairino FR10)

NinaBrooks0849 · 19 points · Buying robots from China · 6 Aug 2026
6repliesH

Pausing transferring fixture samples because the connection guide looks wrong

HazelBaker0484 · 21 points · Buying robots from China · 6 Aug 2026
3repliesN

Turning a vague fault report into a useful support request (Universal Robots UR5e, tray unloading)

NathanChen1156 · 40 points · Buying robots from China · 5 Aug 2026
13repliesT

The support request is open, but I'm unsure what evidence they need

TheoChen1193 · 39 points · Buying robots from China · 5 Aug 2026
3repliesH

Fairino FR5: Seller says handed over, freight agent says not received

HassanAllen0269 · 24 points · Buying robots from China · 5 Aug 2026
13repliesO

Workshop receiving bay: What belongs in a useful arrival condition report?

OwenAli0225 · 29 points · Buying robots from China · 5 Aug 2026
21repliesJ

Fairino FR5: Turning a vague fault report into a useful support request

JaneAbbott0075 · 14 points · Buying robots from China · 5 Aug 2026
5repliesJ

Intermittent stops while handling a molded connector body: what should I capture? (tray loading)

JasperArcher0377 · 34 points · Buying robots from China · 4 Aug 2026
10replies