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Buying robots from China

Direct imports, distributors, supplier checks, shipping, and after-sales support.

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Intermittent stops while handling a machined polymer sleeve: what should I capture? (Fairino FR10)

NinaBaker0501 · 9 points · Buying robots from China · 10 Jul 2026
1repliesA

Support asked for more information. Which information?

AnnaAdams0155 · 12 points · Buying robots from China · 10 Jul 2026
4repliesV

Fairino FR5: How should I document the damage near the pendant enclosure?

VictorBell0620 · 23 points · Buying robots from China · 10 Jul 2026
3repliesA

Turning a vague fault report into a useful support request

AmyAllen0293 · 32 points · Buying robots from China · 10 Jul 2026
18repliesJ

How do I make this robot support ticket actionable? (Universal Robots UR5e, tray loading)

JonasBaker0459 · 7 points · Buying robots from China · 10 Jul 2026
2repliesL

What should a useful connector mismatch report include? (Fairino FR5, placing lightweight housings in fixtures)

LiamBrown0925 · 15 points · Buying robots from China · 10 Jul 2026
12repliesA

The support request is open, but I'm unsure what evidence they need

AnikaAbbott0073 · 35 points · Buying robots from China · 10 Jul 2026
15repliesA

A compact prototype production area: My phone video hasn't been enough to diagnose this stop

AnikaArcher0421 · 8 points · Buying robots from China · 10 Jul 2026
7repliesL

Our robot labels match the order, but the drawings don't (Universal Robots UR5e)

LeoBarnes0536 · 31 points · Buying robots from China · 10 Jul 2026
2repliesN

Small assembly cell: Does the master shipment status cover every crate?

NinaBarnes0588 · 24 points · Buying robots from China · 10 Jul 2026
20repliesO

Photos taken, packaging kept, robot still off (Fairino FR5, transferring inspection trays)

OliverAbbott0015 · 21 points · Buying robots from China · 10 Jul 2026
0repliesM

Two freight references and no clear location - placing housings in trays

MiaCarter0992 · 12 points · Buying robots from China · 9 Jul 2026
12repliesB

Seller asked for the return but won't confirm receipt (placing inspection samples)

BenBrooks0805 · 30 points · Buying robots from China · 9 Jul 2026
0repliesA

Intermittent stops while handling a rigid plastic housing: what should I capture? - fixture loading

AnikaArcher0421 · 32 points · Buying robots from China · 9 Jul 2026
11repliesR

Fairino FR10: Can a power-on test answer this transport damage question?

RachelBrooks0870 · 18 points · Buying robots from China · 9 Jul 2026
5repliesA

The guide for my Fairino FR10 doesn't match the connections

AaronAllen0262 · 9 points · Buying robots from China · 9 Jul 2026
7repliesA

My phone video hasn't been enough to diagnose this stop (fixture unloading)

AishaCarter1040 · 2 points · Buying robots from China · 9 Jul 2026
20repliesI

Lightweight inspection cell: Returned the tool interface module; now I can't confirm service intake

IsaacChan1129 · 29 points · Buying robots from China · 9 Jul 2026
1repliesF

Fairino FR10: How do I make this robot support ticket actionable?

FarahBaker0504 · 24 points · Buying robots from China · 8 Jul 2026
0repliesO

Our returned UR5e pendant is delivered but still has no service intake

OwenBell0660 · 6 points · Buying robots from China · 8 Jul 2026
0replies