Buying robots from China
Direct imports, distributors, supplier checks, shipping, and after-sales support.
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Crate brace has shifted against our FR10 connector housing
Should the displaced packing support go in my UR5e damage report?
One signature, two crates claimed, one crate here
Fault report says gripper, log says fixture wait
FR5 manual labels a socket that isn't on our controller
What is missing from the fault report they keep returning?
How do I match the collection note to our FR10 crate?
My stop video doesn't show what support needs
Delivered to the depot isn't delivered to our workshop
Fault video starts after the useful bit
Stopped above the housing tray, pendant still says running
Support keeps asking what stopped; my video doesn't show it
controller delivered to service, still no service job number
Which guide belongs with the pendant they sent me?
Does this collection screenshot actually cover our FR5?
The pendant connection drawing is for another cabinet
Can one signed pallet receipt cover a missing controller crate?
Pendant case has opened at the corner after delivery
The extra box at our UR5e wrist has no identification